Frequently Asked Questions

Is buying the It's Been So Long CD safe through Your website?

YES! If you order It's Been So Long from our order page using a credit card (Visa, Master Card, American Express, Discover, or PayPal) you will do it using PayPal. Paypal is a safe and secure website that is owned and operated by Ebay. PayPal charges your card and credits our PayPal account. No one from our company will ever see any of your credit card information - only your name, your email address, the address to send the disc to, and the number of discs to send.

You can also purchase It's Been So Long from CDBaby.com, CDStreet.com, Starpolish.com, or Amazon.com. Like PayPal, These companies make online security their highest priority. Their business utterly depends on it! We have no knowledge of any of our customers having problems with any of them. As with PayPal, we never see anyone's credit card information, only a notice that a transaction occurred along with the email and street address of the customer. You can view their security statements from their respective homepages.

I feel uncomfortable using my credit card online. Can I still buy the disc?

Yes. All of our retailers offer flexible options to purchase the It's Been So Long CD by credit card. Typically you can place your order by phone, fax or regular mail.

I don’t have a credit card. How do I order It's Been So Long without one?

Our online partners CDBaby.com, CDStreet.com, Starpolish.com, and Amazon.com accept checks, money orders, international money orders and cash in addition to all major credit cards. All orders can be phoned, faxed or mailed.

You can also place an order by sending a check or money order directly to us. See details on our order page.

When will my CD arrive?

If you live in the USA and, if you order from our order page, we'll have a disc in the mail that day or the next day. Since shipping is included in the low price of $11.99, we'll use first class mail and you should receive it in less than a week.

If you order from one of our online distributors, CDBaby, for example, and you live in the USA, if you get one CD, they send by first class mail. Your CD will arrive in 3-5 days. If you get more than one CD, they send by priority mail. Your CDs will arrive in 2-3 days. You can even have overnight shipping! Outside of the USA, CDBaby uses Global Priority Mail. Sometimes they take only 2 days! Usually, 5-6 days. CDBaby can remove the plastic "jewelbox" around the CD, and send you just the CD and paper artwork if you wish. This saves you not only postage, but usually the package won't be opened by customs, either.

What happens if my CD arrives damaged in the mail?

Just let us know and we will send you another one immediately. Free of charge.

Can I buy more than one It's Been So Long CD with one order?

Absolutely. From our order page It's Been So Long comes in single units for $11.99 each. Five-packs for $54.99 and 10-packs for $99.99. If you want less than five but more than one you can set the desired quantity when you're in PayPal's secure site.

How much does it cost to ship the CD?

From our order page, shipping within the USA is FREE! For international orders please order from one of our online retailers. They can help you calculate the shipping cost.

My question isn't answered on this page. What should I do?

If you have any questions please don't hesitate to contact us. You can send us an email at jamie@jamiethompson.net or call us: 215.513.9799

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